So for an outfit that was explicit in their instructions to be prompt and ready to go, they were neither. I had to text the office (who was very responsive) to find out if it was still on. We were the first group out and the boat operator showed up late without even acknowledging to the 6 of us. This was a disappointing experience not because of the Mantas taking a rare day off but the lack of organization and customer awareness from some of the crew. This tour/activity will have a maximum of 13 travellers.If it’s cancelled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund This experience requires a minimum number of travellers.If it’s cancelled due to poor weather, you’ll be offered a different date or a full refund This experience requires good weather.Not recommended for those who have recently undergone surgery or who may have mobility/physical restrictions.We appreciate your business and understanding of this policy. We usually are very successful in finding mantas for you however if they decide to take the night off the costs involved with setting up the charter will not allow us to offer you a refund. Please keep in mind that seats may be extremely limited during certain times of the year. Tickets purchased through a 3rd party (such as TripAdvisor/Viator/Expedia.etc) or at a discounted rate may join again for an additional $30 per person. Guests who purchased tickets at our full online booking price may come back out again for free. If a manta ray is not seen on your night out with us you may try again on a different night, or on your next visit. Our Manta Policy: Manta Rays are wild animals and Hawaii Island and Ocean Tours cannot guarantee their presence.Please call to confirm availability before purchasing.Your safety is our priority! If you or anyone in your group would like a lifejacket please contact our reservation line.Guest must be able to converse in English to understand verbal instructions and safety briefings. Guests must be able to independently climb up a boat ladder.Previous snorkeling experience is required.No heart problems or other serious medical conditions.Not recommended for pregnant travellers.Not recommended for travellers with back problems.Confirmation will be received at time of booking.
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